Appointments

We prefer to see our patients by appointment, so we can see your child with the least wait time. We will make every effort to see your child on time, because we know your time is valuable. Below are some suggestions and guidelines that will help you to understand our systems and allow us to serve you more effectively.

Should we have a patient emergency and are unable to see you as scheduled, we will let you know as soon as possible so you can have the option to reschedule the appointment. Some situations that cause the wait to be longer:

• * Emergency situations that require patient to be transferred to Emergency Room
• * Illness that requires extra time

As hard as we try, we cannot always predict the needed amount and/or duration of appointment times correctly. The volume and degree of illness is not always predictable. You can help us schedule the appropriate appointment time for your child by giving our staff the purpose of the visit, and the specific nature of your concerns. Please mention if you want tests performed or discussed at the visit.

We ask that you bring your child's favorite book or toy with you at the time of your visit to help ease their fears and help distract them in the waiting room if necessary.

When you call and schedule an appointment we will repeat back to you the day and time to try to cut down on errors. If you have a Provider of choice please make it known to the receptionist while making your appointment so that we can verify that your Provider will be available that day. On urgent visits, if your regular provider is not available, another provider is always available to see your child. Please call us as soon as you think your child might need to be seen so we can accommodate your schedule to the best of our ability.

We also confirm all check-ups and consultations the day before your appointment through our automated reminder call program to remind you of your child's upcoming appointment. If for some reason you do not hear from us the day before please call us at 504-443-5437.